- TERMS OF RETURN AND EXCHANGE "Wallpapers", "Canvas"
- If the wallpapers or canvas have a defect: print defect (stripes, stains that were not on the selected design by making an order, etc.), another picture, another texture, please, contact us and we will exchange the product.
- If upon receipt of the order from the courier or at the point of receiving orders you find the packaging damage - draw up an Act about this with an employee of the carrier company. In “the reason for the refusal to receive the goods”, indicate the packaging damage. There is no need to pay for shipping.
IN WHAT CASES A PRODUCT CAN NOT BE RETURNED OR EXCHANGED
- Claims for color mismatch of the finished product won’t be accepted if a color proof was refused before this.
- If the packaging or the goods were damaged, but Act of claim wasn’t drawn up at the carrier's warehouse (if there is damage, draw up an Act and don’t pick up the goods)
- If the product has facts of usage, the photo wallpapers shall not be used and not have scratches, tears, abrasions, etc.
- Our company is not responsible for the work of third parties (installers, decorators, wall pasting masters).